VS
Virgilia S

1 reviews | Active since Dec 2018

11 Dec 2018, 10:53

Vodacom are theives

Dearest Vodacom,

Your ar ****** and theives and I have never seen a worse provider in my life. As soon as I am able to cancel I will be cancelling and I will advise my entire family and everyone I know to move to a different and better dervixe provider. I have to pay R 230 because my debit order defaulted yet I did pay it cash on the 1st. What the hell? I mean it is not even like I was in arrears. This is what you do to a loyal paying customer? And what about all the clients that do not even pay? It is terrible service. I will not pay that money as I did pay my account and it was not in arrears. It is utterly devious and theft in my eyes. Then you have the audacity to call me to as me to upgrade. I will tell you take your upgrade and shove it. I dont want anything from Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply11 Dec 2018, 11:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply11 Dec 2018, 15:21
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
VS
Virgilia S's update11 Dec 2018, 15:23
Reviewer Update
Hi thank you very much I was helped by Fergie. He was super helpful and friendly and he resolved the issue for me quickly and easily. I will definitely give 5 stars for the service I recieved.