Vodacom are theives

3rd complaint on Hello Peter and still no resolution. I have now emailed the Ombudsman, Consumer Act and Icasa. For anyone wanting to sign with Vodacom for fibre, don't do it!

To whom it may concern,

I truly hope you would be able to assist us with our very long, very frustrating problem with Vodacom.

We signed a month to month fibre line contract with them in 2019, on the 6th of November 2020, we logged a line relocation with them as we moved from our home premises to another premises. To date, despite numerous phone calls, emails (CEO included) and even going to the Vodacom store who advised we had to go through their call centre, we still do not have our fibre line connected at our new premises. School has started and my children are unable to do their school work, I run a business from home and I'm unable to work online, however, despite losing money due to no line, we are still being billed monthly (4 months) for a service we don't have. I am at my wits end as I keep being told that they will get back to us with updates and to date we are no further than when we started.

I have requested their contracts departments contact number in order to cancel our contract and request a refund for the 4 months we've been billed, however, when I try to call, the number doesn't exist and when I go through the normal call centre, I get put through to ten different people who are all unable to assist me. Please could you assist me with this matter as I do feel like Vodacom is *****ing from us and our hands are tide as we have to go through a call centre where no conclusive answers are obtained.

Now we wait again for a miracle to happen. I just want my money back and the contract cancelled.