VODACOM ARE THE WORST PROVIDER IN SA!

I’ve been a loyal customer on a RED VIP Platinum plan which means I’ve been a customer on contract paying thousands every month for the services.

I recently came across a deal with MTN and so as it was more than double the data package I was getting for less than half the cost I called Vodacom to cancel my contract which was up from renewal since April 2019

I made the call early August 2019 and I was advised of my status within the system as a VIP customer and so they wanted to know what they could do to keep me. Being a loyal customer I agreed that they could research my offer with MTN and confirm if they could beat or match it. I was told I would get confirmation later that same day

A few days later and I’m still calling back and receiving numerous other consultants all telling me that a deal needs to be matched and approved and they all by now don’t know what to say about the previous consultant

About a week later I speak to a manager Maria who at first understood everything I said and seemed to be extremely helpful. By the 23 August I already confirmed to be satisfied with a deal that included a new mobile phone which would take 3-5 days to reach me. Up to this day??? NOTHING

I CALL THE CENTER TODAY, and I get told “Sorry sir we don’t have stock” ???? and this is the first time I’ve heard of this stock issue when the previous consultant clearly confirmed a Black iPhone XR was in stock and being delivered to me. DISHONESTY

VODACOM **** TO A CUSTOMER WHO WAS LOYAL FOR A DECADE AND MORE! Unacceptable

Up at that call I asked to speak to Maria as clearly I was being manipulated

Maria sends a message with the consultant - “I will call you back”

Guess what??? No call back up to this time of posting this review and my Vodacom account has now been cancelled. The Cancellation is inevitably something I requested yes, BUT.... I was promised a call back by Maria to which I would have stayed had someone had the decency to pick up a phone and speak to me like a human being to explain why and what transpired.

I cannot believe I stayed Loyal for so long! Unbelievable!!!

LIES, MANIPULATION, NO RESPECT, DECEIVING VODACOM!