Vodacom are the Worst!!!!!

Item: Vodacom
Rating: 1
Author: Rob W

Absolutely pathetic!! I have been trying to upgrade my phone online for 2 months and to no avail. Finally Vodacom called me 10 days ago to advise they would do the online upgrade but they didn’t have stock. Order was placed nonetheless and I was assured I would receive my iPhone 13 Pro within 2 weeks. I noticed on my profile that my next update has now moved to November 2023. It was July 2021. I sent an email to Vodacom customer care and was called back this morning. I spoke with Thando Masuku who was of absolutely no help whatsoever. She informed me that I did an upgrade in January (which I did not) and there is no record on her system regarding my most recent upgrade and order for the new phone. My upgrade package I requested is an iPhone 13 Pro 128gb (any colour but green) with 5GB data and 200 minutes for which I will pay roughly R1400 pm x 24. Can I please understand what the heck is going on???? My account number is I***

Helpful (0)

Replies (3)

Vodacom's replyOfficial

14 Apr 2022, 10:45

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply14 Apr 2022, 10:45

Official

Best regards,

Vodacom's replyOfficial

15 Apr 2022, 11:41

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call.

As per our telephonic discussion, our records indicate that your upgrade order was captured and loaded. The device is currently on back order and will be dispatched once stock becomes available.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Apr 2022, 11:41

Official

Best regards,

Rob W's updateReviewer Update

15 Apr 2022, 12:02

I received a call from Vodacom this morning and the matter was cleared up. Everything I mentioned was clarified and my device is on back order. Thank you Vodacom however had Thando Masuku done her job properly yesterday this would not have been necessary. Thank You

Rob W's update15 Apr 2022, 12:02

Reviewer Update