Vodacom are the pits!!!

I have been a customer of Vodacom since 1998. Never had an issue with my number as the account is ALWAYS paid. I spend upwards of 10K per month with Vodacom, and my debit order went off on the 7th of July without a problem. I have had a problem since last week in that my Vodabucks disappeared and I could not bank the new ones I earned - the App would not allow me. So yesterday my phone suddenly indicates 'No Service'. When I tried to call a relative I hear a pre-recorded message stating that my number has been suspended! I am furious with Vodacom! I have never encountered a more useless, *********** and ********* company! More interested in providing funeral services and microloans than running their telecommunications infrastructure!