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Shelly T
1 reviews | Active since Apr 2009
29 May 2025, 13:34
VODACOM ARE TAKING DATA WHICH I HAVE PAID FOR AND NOT USED!!!
I have a 10GB anytime mobile data contract with Vodacom. From 05/05/2025 to 10/05/2025, I noticed that 6.5GB of data was used on my wi-fi contract, except it wasn't me and no-one else has access to my password. Then again on 22/05/2025, I purchased a 6GB data bundle and within 3 - 4 hours, the data was gone. This is totally impossible.
I tried to call Vodacom's call centre today, but they are totally useless and *********** and all they do is repeat the information which I have already given them.
Vodacom are taking my data which I have paid for!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 May 2025, 14:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2025, 14:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Shelly T's updateReviewer Update
31 May 2025, 05:38My query has been attended to and I have received feedback however, Vodacom have still not resolved my issue. Why is my data disappearing when I am nowhere near my router and when no-one else has access to my password. I have looked on the Vodapay app at the usage, and there are sites using data which I don't even access. I am disappointed that Vodacom will not even investigate this, but try to blame me, the customer, for the missing data!!!
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Shelly T's update31 May 2025, 05:38
Reviewer Update
My query has been attended to and I have received feedback however, Vodacom have still not resolved my issue. Why is my data disappearing when I am nowhere near my router and when no-one else has access to my password. I have looked on the Vodapay app at the usage, and there are sites using data which I don't even access. I am disappointed that Vodacom will not even investigate this, but try to blame me, the customer, for the missing data!!!
ST
Shelly T's updateReviewer Update
31 May 2025, 16:44That is what I said in my reply to Vodacom's response to my complaint. Despite the fact that my complaint has been attended to and feedback has been received, my issue has NOT been resolved and it seems like Vodacom are not interested in resolving it.
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Shelly T's update31 May 2025, 16:44
Reviewer Update
That is what I said in my reply to Vodacom's response to my complaint. Despite the fact that my complaint has been attended to and feedback has been received, my issue has NOT been resolved and it seems like Vodacom are not interested in resolving it.