Vodacom are taking advantage of me Please Help.

Vodacom blacklisted my lost iPhone 5s after I got it back from it being lost they couldn't undo the blacklisting problem. They sent the phone to the Advanced Repair Centre they immediately took the phone out of warranty because the phone had been damaged they said. They said I should pay R3993. as the phone had physical damage and screen damage...yes the phone had a drop mark on it but there was no screen damage all the ADVANCED REPAIR GUYS needed to do was go to the quick settings and make the screen (BRIGHTER)<br> <br> The guys at iFix instantly told me what the problem was they said the phone has an ICASA problem. Apparently the phone needs to be registered by ICASA, but no one at Vodacom will even start that conversation with me ????<br> <br> While the phone was still missing in that three weeks I discovered that the phone had no insurance I explained to the vodacom guys that I had, had insurance for almost 5 years ??? When I called to ask Cellsure said (Vodacom) had cancelled my insurance in june/july 2014 with absolutely no reason at all. <br> <br> This has been going on since November 2014 I still have to pay for the phone contract for another year even though the phone doesn't work.<br> <br> Thanks<br> Monde