Vodacom are still the leaders in *****!

Vodacom has still not resolved my ***** case, even after two phone calls to say that it is resolved. Now I am being contacted stating that my account is in arrears of more almost R5000! This is almost a year now since I have logged the ***** case (TWICE) due to Vodacom losing information, only to get another phone call to my work number stating that I should open another case! I was even informed that the money Vodacom stole from me was refunded to my account, only to find out it was refunded to my ********** account. My contract ended in April 2018, I have not renewed my contract with Vodacom and I most definitely did not fly from Durban to Johannesburg in one day to renew my contract in store!

I am at the end to figure out how this can possibly be resolved since Vodacom clearly have no intention on resolving this matter, nor do they have the professional capacity to do so!

Anyone suggestions???