1 reviews | Active since Nov 2016

08 Nov 2016, 09:58

Vodacom are *****ing money

<p>So i recorded a video on my phone showing how vodacom *****s money. I will be sending the video to ICASA. I had data on my phone and was running out and when dialing *111# it showed i had 1.51mb left and then turned off my data. i went on my Computer and bought R25 airtime so i can buy another 250mb for R25. Dialed *111# again to buy data and it said insufficient funds. dialed *111# again and i still had 1.51mb lef and airtime was at R24.98. SO how does this work? Where did that 2 cents go? So im thinking you took it so i can buy another R25 for you to pocket. It happened to me numerous times and today i decided to record it. I will make more recordings as i buy R25 two times a day and i will send it to ICASA. This is a post to make people aware. Please do record it on your phones and send it to ICASA.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team