Vodacom are *****ing from there consumers without providing a service or product

I have had a problem with my fibre service may were we have poweroutage/ loadshedding/ powersurge were my 20 mbps line defaults to .01mbps and only get restored 1-2 week later. I have logged call and recieved sr number for the service request that takes for ever to resolved To the point were I have logged downtime request since may were i have not been credit Sr numbers are *** Escilated to Pieter Responded to say he is invesigating but no credit passsed *** Escilated to Pieter *** 2 Gig Refund due purchasing mobile data as my fibreline was inactive Email send to *** 16 June experiencing the same problem and credit to be passed no SR provided *** Esclilated to Mongesi No response nore credit passed service only rectified on 17 July 2020 went down on the 23 July 2020 again same problem *** Down time credit required as service is still down/slow/ non existent ***0. This has been addressed to Warren in billing department.