DH
Dana H

1 reviews | Active since Feb 2018

27 Feb 2018, 14:52

Vodacom are *****ing from their clients!!!

I am completely flabaghasted at the way vodacom is now *****ing money from clients. I received my invoice and notice R 394.93 being charged for VODAFONE LIVE. I have no idea what that is, so I called customer care, only to be told that I subscribe to games and videos at R5 / day. I do NOT subscribe to any type of games/music/videos or anything remotely like that. The extremely rude person on the other side of the phone told me that maybe when I'm on the internet, I may have clicked on a pop up add, which would automatically subscribe me!!!! WHAT A LOT OF BS!! I then asked her how am I supposed to prevent this from happening if it automatically subscribes without my knowledge. I cant keep paying hundreds of extra rands every month. She proceeded to tell me to get a pen and she will instruct me how to check regularly so that I don't phone customer care for the trivial stuff. I am sorry, but I should not have to regularly check my 'subscriptions' for a service that I have not knowingly signed up for. This is nothing more than blatant *****. How many other people are paying extra and not even realising it! Bunch of *******.

0
Replies (2)
Vodacom
Vodacom's reply27 Feb 2018, 15:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DH
Dana H's update27 Feb 2018, 15:23
Reviewer Update
These automated responses that vodacom send to all complaints does not solve the problem.