1 reviews | Active since Feb 2018
Vodacom are *****ing from their clients!!!
I am completely flabaghasted at the way vodacom is now *****ing money from clients. I received my invoice and notice R 394.93 being charged for VODAFONE LIVE. I have no idea what that is, so I called customer care, only to be told that I subscribe to games and videos at R5 / day. I do NOT subscribe to any type of games/music/videos or anything remotely like that. The extremely rude person on the other side of the phone told me that maybe when I'm on the internet, I may have clicked on a pop up add, which would automatically subscribe me!!!! WHAT A LOT OF BS!! I then asked her how am I supposed to prevent this from happening if it automatically subscribes without my knowledge. I cant keep paying hundreds of extra rands every month. She proceeded to tell me to get a pen and she will instruct me how to check regularly so that I don't phone customer care for the trivial stuff. I am sorry, but I should not have to regularly check my 'subscriptions' for a service that I have not knowingly signed up for. This is nothing more than blatant *****. How many other people are paying extra and not even realising it! Bunch of *******.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
