Vodacom are *****ing from me
This is in regards to service ticket number ***. I was on a covid relief programme from July 2022 to September 2022 where my subscription was reduced by 50% this resulted in my contract upgrade dates needing to be extended which should have been until January 2023 but its been extended until January 2024 and no one at Vodacom seems to know how to correct this. I am expected to pay for an extra 12 months for a 3 month relief programme how does that make sense? I was promised escalated intervention by various agents but still no response or call to date. This is frustrating and theft. Please resolve ASAP.
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Vodacom's replyOfficial
14 Nov 2022, 08:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2022, 08:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
14 Nov 2022, 23:53Thank you for this response but I tried at 16.30 to do the upgrade and the guy at the upgrades department was very rude and told me that he cannot help me any further if the system is not allowing the upgrade.
's update14 Nov 2022, 23:53
Reviewer Update
Thank you for this response but I tried at 16.30 to do the upgrade and the guy at the upgrades department was very rude and told me that he cannot help me any further if the system is not allowing the upgrade.