NG
Nicola G
1 reviews | Active since Feb 2014
08 Apr 2019, 14:02
Vodacom are *****ing from me!!!
I had over R100 in airtime and 7GB of data the last time i checked. although i know i have used data, - I have not received a single SMS update as my balance gets lower ( i always get these - however inconsistent). not one sms since i last checked my balance and now i have no airtime or data?!? absolute thievery!!!! this is not the first time this has happened. I want my data and airtime back that i pay for!!!!!!
to add insult to injury, when i call customer care - they cannot even pick up that i had any airtime to begin with!!
Helpful (0)
Replies (3)0
Replies (3)NG
Nicola G's updateReviewer Update
08 Apr 2019, 14:08magically my stuff has reappeared. i will not change this review
NG
Nicola G's update08 Apr 2019, 14:08
Reviewer Update
magically my stuff has reappeared. i will not change this review
Vodacom's replyOfficial
08 Apr 2019, 14:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2019, 14:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NG
Nicola G's updateReviewer Update
08 Apr 2019, 15:00and now even though my data/airtime and minutes have supposedly reappeared - i cannot connect to the internet nor can i make a phone call!! i am done with this and will contact a lawyer should this not be resolved soon!
NG
Nicola G's update08 Apr 2019, 15:00
Reviewer Update
and now even though my data/airtime and minutes have supposedly reappeared - i cannot connect to the internet nor can i make a phone call!! i am done with this and will contact a lawyer should this not be resolved soon!