VODACOM are *****ing from me.
I cancelled my Fibre service on the 23rd Nov, in Dec the debit order went off again even though I was advised that it would not. After then calling Vodacom they then sent me a cancellation quote for a further R1200 for the Router and ONT installation that was never disclosed and is not stated in my agreement. When I asked for them to refund the Dec debit order they said because I did not sign the quote they cannot do that.... even though they sent the quote only on the 4th Dec... Vodacom have ****** by Dec debit order for R450 as well as insisting I pay a further R1200 in penalties that were never disclosed to me. *******!!
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Replies (3)
Vodacom's replyOfficial
20 Jan 2021, 09:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2021, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
22 Jan 2021, 14:46Hi, I have not recieved a call from any Vodacom representative regarding my compliant. It is clear Vodacom does not treat customer complaints seriously. As per my many calls with Vodacom I have not sent the completed form through because you want to charge me a R1200 penalty which is not in my contract and has not been disclosed to me when I singed the agreement. I also want my Dec debit order refunded which you have also failed to address in your response above. USELESS!!!!
's update22 Jan 2021, 14:46
Reviewer Update
Hi, I have not recieved a call from any Vodacom representative regarding my compliant. It is clear Vodacom does not treat customer complaints seriously. As per my many calls with Vodacom I have not sent the completed form through because you want to charge me a R1200 penalty which is not in my contract and has not been disclosed to me when I singed the agreement. I also want my Dec debit order refunded which you have also failed to address in your response above. USELESS!!!!
's updateReviewer Update
08 Feb 2021, 13:30They are still *****ing my money, another debit transaction went of my card for R900. No one has called me yet to discuss or resolved my issue.
STAY AWAY FROM VODACOM!
STAY AWAY FROM VODACOM!
's update08 Feb 2021, 13:30
Reviewer Update
They are still *****ing my money, another debit transaction went of my card for R900. No one has called me yet to discuss or resolved my issue.
STAY AWAY FROM VODACOM!
STAY AWAY FROM VODACOM!