nK
nosicelo K

1 reviews | Active since Feb 2012

02 Jul 2019, 15:35

Vodacom are skelems

I bought a router at Vodacom online last week. I was sold 30GB for R329 (which was 10gb anytime, 10GB night olw and an extra promotion 10GB anytime. I received the router and the simcard yesterday, when i checked on my App today its actually 10GB anytime, 10gb night owl and 10 gb promotional night owl. I called Vodacom the whole day today to tell them this actually wrong and not what i was sold over the phone. After being transfered for 2 hours the lady who sold me the package called and agreed that she did sell me the wrong package. I told them i dont want to cancel the contract all i want is to get the data that was sold to me that's all.

i am very angry with vodacom because this false advertising.... they cannot sell me something and give me a different package.

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2019, 08:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Jul 2019, 14:21
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records shows you have been contacted and query has been resolved.
 
Regards
Vodacom Consumer Website Team