CB
Cheryl B
1 reviews | Active since Aug 2013
02 Mar 2025, 23:45
Vodacom are sharks.
Vodacom are sharks. Very quick to take your money but very long to cancel anything. I've been trying to cancel a recurring data bundle for 2 months. I am guaranteed it is canceled and when you look it is still there on your account and you are still paying. When you call them you get put throw to a large number of people before so call being helped. You should be able to do it on the App but that does not even work. It gives an error.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
03 Mar 2025, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2025, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
CB
Cheryl B's updateReviewer Update
24 Mar 2025, 14:10Still waiting for a consultant to phone me.
CB
Cheryl B's update24 Mar 2025, 14:10
Reviewer Update
Still waiting for a consultant to phone me.
