CB
Cheryl B

1 reviews | Active since Aug 2013

02 Mar 2025, 23:45

Vodacom are sharks.

Vodacom are sharks. Very quick to take your money but very long to cancel anything. I've been trying to cancel a recurring data bundle for 2 months. I am guaranteed it is canceled and when you look it is still there on your account and you are still paying. When you call them you get put throw to a large number of people before so call being helped. You should be able to do it on the App but that does not even work. It gives an error.

0
Replies (2)
Vodacom
Vodacom's reply03 Mar 2025, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
CB
Cheryl B's update24 Mar 2025, 14:10
Reviewer Update
Still waiting for a consultant to phone me.