VJ
Vuyisile J

1 reviews | Active since Jan 2020

12 Jan 2022, 14:58

Vodacom are ********

I topped up my airtime with vodacom R20 airtime today(12 January 2022)and bought 1 gb of data which expires in 7(6 days),costing R19.After browsing the web I downloaded 3 pdfs and was left with 755 mb data.I then got a message that I have less than 180 mb and logging out I was shocked to see the data is really gone.I tried calling vodacom in vain.I don't have content subscription and I have set my out of bundle limit to 0.00 as was suggested by them long ago.

This is not the first time they ****med me but I think the fact that I leave them for other networks only to return to them again makes them see me as desperate.

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2022, 07:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team