Vodacom are ********

Vodacom ****med us. We got a call from Vodacom offering us a Sim only contract. We told the lady we already have a contract that we want to cancel. She said it's fine we can cancel the old contract a few weeks after she adds the new line. She added the new line and few months later we received a bill of over 800 Rands from Vodacom. When we checked on their app we noticed that 3 other lines which we had canceled years ago were reactivated and part of the "new" contract. Now we are paying over 800 for products we don't use or even have. Mind you we haven't taken a phone from Vodacom in over 3 years. We reported this over the phone to their customer care multiple times and received no resolution. We told them to even listen to the calls and send us copies of the call but still no body is getting back to us. I then reported this on their Twitter account and they acknowledged the error is on their side and promised us a refund and to cancel the old lines that were reactivated. Guess what, it's been almost another two months with no feedback, update or resolution. meanwhile we have to pay over 800 for what?

Vodacom are the biggest ******** ever and cannot believe they are doing this to a loyal customer of over 15 years without missing a single premium. My mother the account holder is a pensioner and does not need to be stressing about Vodacom during these tough times.

I hope this review is read by anl Vodacom employee who actually takes pride in their work.

Acc holder details. Mrs M Buthelezi *** ***