Vodacom are ********

Item: Vodacom
Rating: 1
Author: Ncha T

I did an upgrade of my existing package because it no longer exists and upgraded to the Smart Top Up S package mod August and was told I would after the call that I will receive a statement of the breakdown of the upgrade costs. Till today I'm still awaiting for that. I've sent a follow up email and still nothing. The woman I did the upgrade with said NOTHING about about upgrade fees and the amount she told me about and agreed upon is different to what I received on this month's bill invoice. When I called the customer care I was sent from Pillar to post with no resolution. When I got to the cancelations dep. I was told to cancel I need to pay close to 6K to cancel. VODACOM ARE THE BIGGEST ******** AND DON'T RECOGNIZE TRUE CUSTOMERS WHO HAVE BEEN WITH THEM FOR MORE THAN 20 YEARS!! UTTA BULL!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Sept 2020, 07:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 Sept 2020, 07:06

Official

Ncha T's updateReviewer Update

28 Sept 2020, 20:40

Yes I was in contact with them to follow up on the query but I had received an sms saying I was going to be contacted by the person dealing with my query which never happened hence I picked up the phone first. Not sure if that is what you call customer service but this is very bad service honestly!!

Ncha T's update28 Sept 2020, 20:40

Reviewer Update