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Ongeziwe M

1 reviews | Active since Jul 2021

30 Jul 2025, 10:53

Vodacom are ********s stay away

Never sign up for a contract with Vodacom. I wanted to cancel due to network issues for weeks and logged multiple requests with Vodacom to fix the issue. They failed to do so. Now when I want to cancel they say I signed up for a 2 year contract however they refuse to send me recording where I gave consent. I was told to go to a Vodacom store when I got there no recording was available. I have been calling nonstop and agents put me on hold and the phone drops. Even wrote emails no response. Vodacom are ****mers and ********s. I have been with them for years now the trust is gone. I’m filing a complaint with NCC no ways.

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2025, 12:13
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team