OM
Ongeziwe M
1 reviews | Active since Jul 2021
30 Jul 2025, 10:53
Vodacom are ********s stay away
Never sign up for a contract with Vodacom. I wanted to cancel due to network issues for weeks and logged multiple requests with Vodacom to fix the issue. They failed to do so. Now when I want to cancel they say I signed up for a 2 year contract however they refuse to send me recording where I gave consent. I was told to go to a Vodacom store when I got there no recording was available. I have been calling nonstop and agents put me on hold and the phone drops. Even wrote emails no response. Vodacom are ****mers and ********s. I have been with them for years now the trust is gone. I’m filing a complaint with NCC no ways.
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Replies (1)Vodacom's replyOfficial
30 Jul 2025, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jul 2025, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
