DW
Dudley W
1 reviews | Active since Jun 2024
10 Jul 2024, 16:23
Vodacom are ****s.
I have no Idea how to even begin with this. Someone needs to do something. Vodacom contacted me on a wifi home deal. I was told that I can get a 2TB and that my data will not expire. So I got the package and guess what, my data expired. When I phoned Vodacom and lodge a complain I am told that sorry but that package is not active anymore, and that is it. So they are not going to be held responsible for lying to me and selling me a contract understand false! Pretence. What are my options here can anyone help. If I do not pay than I am sued but they don't have to honor there promises.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jul 2024, 08:31 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jul 2024, 08:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DW
Dudley W's updateReviewer Update
11 Jul 2024, 15:06I already spoke to your consultants and they can't help or honor your deal. Now you send out a automated reply like this is going to solve anything. I need someone that has authority to call me. All your consultants say is sorry. This does not fix the lie. I need to have the lie fixed.
DW
Dudley W's update11 Jul 2024, 15:06
Reviewer Update
I already spoke to your consultants and they can't help or honor your deal. Now you send out a automated reply like this is going to solve anything. I need someone that has authority to call me. All your consultants say is sorry. This does not fix the lie. I need to have the lie fixed.