1 reviews | Active since Jul 2025
Vodacom are *****s and ****s!! Most dishonest Company in SA!!
Vodacom, I have been struggling to resolve a problem since 17June 2025. Your agent gave me the wrong upgrade package. I don't care about the voice recording, I have listened to it. Your agent advised me "correctly" on the most expensive product available, making him the most money. Your agent did not act in my best interest by recommending a product within my needs and affordability. I have called the after sales department, 5 days after receiving the package to cancel the contract and return the phones. Nobody ever got back to me to assist. I am still daily calling and fighting this matter, with absolutely no assistance. I am now in arrears for a contract I do not even use. Look on your system, the SIM card wasn't even received, but I must pay. Vodacom, send me a copy of the misleading agents name and a copy of the contract. I will seek assistance from the Ombudsman.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
