DP
DR P

1 reviews | Active since Nov 2024

01 Nov 2024, 11:46

Vodacom are ****s and ******* !

Vodacom are *******! Upgraded a data contract online and was promised it was a month-to-month contract, only to be told 3 months later I'm on a 36 month contract! Yet the consultant knew they do not offer month to month contracts. Spoke to a different consultant in the cancellations department in October who promised to reduce the data and subscription charges and throw in a smart tab if i remained on for the the full term, only to find out today that the deal was never logged onto the system!

Also struggling to get refunded on a fiber contract that i signed up for online, and the service as never installed. As the service provider they very quickly take your money, but cant refund you when the service is not delivered.

****s and *******, this is how they dupe innocent people and ***** from them! Vodacom is currently the WORST service provider!

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2024, 12:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team