Vodacom are running a ****

Vodacom delivered a sim/pocket router in April & both didn't work, after numerous calls over 8 weeks from me trying to get them fixed while being debited. I finally asked them to cancel the contract of which I struggled but on the 30th of May was finally confirmed as canceled & I was told a courier would collect the devices. Another month of me calling after seeing debit orders of more than the agreed amount still going off I call more times & none of the agents know what I'm talking about. It seems during these 12 weeks of calling my profile hasn't been updated for any of the calls I've been making. So every time I call its a new request despite me telling them to listen to recorded calls & asking to speak to the manager. We are now on the 4th month of this issue, nobody seems to know my problem each time I call but I've now blocked them from accessing my account as now instead of the agreed upon contract of R199, R300+ is being taken for no service at all. As I write this Vodacom provides no service to me but debit money from me. BTW my contact is *** as I can't edit the 1 below