1 reviews | Active since May 2016

30 Nov 2022, 09:14

Vodacom are rogues

I am utterly disappointed with Vodacom's service. My number has been blocked by them so that I fo not get through to any of their help lines apparently due to suspicion of ********** activity but no one from Vodacom has the decency of calling me to check why I have been making so many calls. My upgrade order ref *** Is still not received or resolved. There was an issue with the upgrade date being incorrect for *** as it was supposed to be due in July 2022 but dates were messed up when I underwent the COVID relief programme for 3 months from July to September. Thirdly I was over charged for two contracts ( *** and ***) where the contract end date was June 2022 but to date I am still being charged for the handset cost on those devices, urgent refund required on that. Lastly I was double debited for a vodacome voucher advance in September and October so a R200 refund is due to me as well. So many complaints and my number gets blocked without even trying to resolve them. That's clear cut THEFT to me.

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2022, 09:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team