VODACOM are robbing us, they do not care about there clients

I am DISGUSTED with the service that my husband and i have received from VODACOM and so fed with this service. i am being **** every time i call. There is always a different story or a different department that i need to be transferd to, they made promises to provide feedback and calls back and NOTHING

On my account, i called in June 2019 to cancel my contract. I was promised it was done and my last debit order would be on the 27/07/2019... oh but guess what on the 27/08/2019 i was debited for a vodacom contract that i cancelled. Only to find out that they NEVER ACTIONED the cancellation. why must i now be held liable for *********** staff

My husband called on August 2018 to cancel his contract, but they offered him a better deal on data and premium. he took the deal and agreed to a 2 year contract. OOOHHH but wait the premium that was agreed on was never debited but rather much much more. and insurance was added to the contract even though the client clearly said no insurance. I have been fighting for over a month with Vodacom to have the call pulled (Again why must the client be held liable for *********** staff) i have asked for this call to be pulled and NOTHING no feedback no nothing

All the agents know how to do it put you on hold and push you on to the next department

I want this resolved NOW