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niezaam H

1 reviews | Active since May 2012

03 Jul 2018, 14:08

VODACOM ARE RIPPOFFS!!!!!

Shocking and disgusting!!!! I have taken out a Top up Wifi contract online which is the 10GB day and 10GB night owl. which is at a fixed price of R249 . with confirmation of the person finalizing my contract at a top up package knowingly in the past I have been ****med by foolish advertising I have became much more cautious of Vodacoms contracts thats why I play it safe by always choosing top up contract. My issue is that some how my package is not a top up contract and i receive a sms stating that the vodacom debit order have not been successful, when i called I have found out that my ballance that will be deducted the end of July 2018 would be R4339.10!!!! How the F U C **** can you deduct that and charge me R1 per MB for out of bundle usage for a package I have not chosen !! I will not be liable for this costs as this was not my wrong doing as I specifically chose top up !!! I WILL NOT PAY ANY OF THESE COST AT ALL. my monthly bill that i have a print out is giving me a total of R1471.35 which is right!!!! not R4339.10.. I DEMAND THAT THIS HAS TO BE SORTED OR I WILL TAKE LEGAL ACTIONS !!!!!!

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Replies (1)
Vodacom
Vodacom's reply03 Jul 2018, 14:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team