VODACOM ARE RIPPING THEIR CLIENTS OFF
As my contract was due for renewal in April, I have been in communication with Vodacom since December about changing from a Contract to "PAY AS YOU GO" as I'm tired of being ********** on items that were meant to be part of the contract but Vodacom insisted they were not.
I notice from my bill that no only are Vodacom STILL billing me as a "contract" customer but that the amount has also gone up.
The irony is they are trying to get me to continue with the contract and when I got abrupt with the gentleman who called me on Tuesday he put the phone down on me - WHAT LOVELY CUSTOMER SERVICE REPS YOU HAVE!!!!
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Replies (1)Vodacom's replyOfficial
06 May 2021, 13:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2021, 13:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
