1 reviews | Active since May 2012
Vodacom are ripping people off. R100 penalty for them not being able to debit my account
So i had a problem with my bank account and my debits for the month of September 2018 did not go off. I subsequently went into a Vodacom store and paid my subscription on the 28th September 2018. Vodacom are now saying im still in arrears and when i called to find out they tell me i have a penalty of R100 for them not being able to debit my account.
What a load of bull is that. I app**** for a wifi router online and no one told me that is the case nor does it mention it on my one page document i got with the terms and conditions.
What a *******
R100 penalty for them not being able to debit my account
This is day light *******
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Aziz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA
Dear Aziz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA