Vodacom are ripping clients off!!!!

If no stars was the option😡😡 😡 👎

Title: Vodacom router never worked, cancellation ignored, still being billed

I app**** online for a MacBook Pro and a router on contract with Vodacom.

The MacBook works perfectly, however the router has had no network from day one. It never worked at all.

From the first day, I contacted Vodacom more than 20 times, trying to explain that the router had no network and was unusable. Unfortunately, no one assisted me. I even went into a Vodacom store, but still received no help.

Eventually, I became fed up and requested to cancel the router, because there is no point in paying for a service that never worked. Every time I called, the agents promised that the cancellation would be processed, but nothing was ever done.

To make matters worse: • I have used up all my airtime calling Vodacom from a Telkom number • No one has followed up or resolved the cancellation • I am still being invoiced and debited for the router • The couriers have already collected the router and returned it to Vodacom

Despite Vodacom having the router back, I am still being charged for something I do not have and never worked.

I deeply regret taking a contract with Vodacom and will be escalating this matter to the Ombudsman if it is not resolved urgently.

This entire experience has been frustrating, unfair, and extremely disappointing. How is this fair? 😡