1 reviews | Active since May 2016

10 May 2016, 16:06

Vodacom are *******s

<p>This is the 4th complaint I have laid on Vodacom and have had no help from any vodacom employees when I call the call centre for ***istance nobody can advise me on what is happening with my account. I have been billed R4173,32 when my phone has been disconnected whole month. Im paying for two contracts that I do not even have. I paid the requested amounts according to invoice and when I called the customer care they tell me there was an arrears amount which was not stated on the invoice. I have tried on many occasions to solve this problem and customer care agents tell me they don't know what is going on with the account. Really disgusted in vodacom and I will be sure to let everybody know on every social network that Vodacom is a ******* and that your employees cannot do their jobs.</p>

0
Replies (1)
Vodacom
Vodacom's reply10 May 2016, 19:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team