1 reviews | Active since Sept 2021
Vodacom are real ********
I have a month-to-month fibre contract with Vodacom that was installed on 06/01/2022. After installation the fibre did not connect due to network problems, but I was advised that a technician will be dispatched to fix it. 11/01/2023: The technicians fixed my fibre and I had conection. 12/01/2023: The fibre stopped connecting, I reported and I was given ***-698932. 21/01/2023: The second set of technicians dispatched finally fixed it, but worked for 5 days. 26/01/2023: The fibre stopped working, I was given reference SR*** I work from home, I need internet to work, I decided to apply for the cancellation of fibre because Vodacom is incapable of providing me with data, I was given ***-768825. I haven’t heard back from Vodacom, whenever I do follow-ups I am told to be patient, someone is attending to the matter. It’s way past the 72 hours that they ‘respond’ by. On the 19 January I purchased pre-paid data from mtn for R799.00 because I need data to work. Instead of cancelling the fibre, they debited me. I want to reverse the debit and I want this fibre cancelled.
1. I had about 3 technicians coming to my place that could not fix the connection.
2. The 4th technician I advised that I cancelled the contract, you are only quoting that in your response, despite the inconvenience that you put me through and the extra money I paid to get an alternative connectivity.
3. The router is off at my place, you can come collect it. I still have your boxes.
I refuse to pay you for your ****, if this is how you make money, is too low. If it means fighting you in court, I will. I have my whole life to do so.
1. I had about 3 technicians coming to my place that could not fix the connection.
2. The 4th technician I advised that I cancelled the contract, you are only quoting that in your response, despite the inconvenience that you put me through and the extra money I paid to get an alternative connectivity.
3. The router is off at my place, you can come collect it. I still have your boxes.
I refuse to pay you for your ****, if this is how you make money, is too low. If it means fighting you in court, I will. I have my whole life to do so.
1. Contract cancellation policy
2. As a consumer, after installation, how much time do I have to cancel the contract without penalties.
3. As a service provider, what responsibilities do you take when you fail to provide the services that the consumer is paying for?
4. What responsibilities to you take when you have network issues?
1. Contract cancellation policy
2. As a consumer, after installation, how much time do I have to cancel the contract without penalties.
3. As a service provider, what responsibilities do you take when you fail to provide the services that the consumer is paying for?
4. What responsibilities to you take when you have network issues?