KF
Kyle F
1 reviews | Active since Apr 2015
02 Feb 2021, 07:52
Vodacom Are, Quite Honestly, Great. But...
So here's the thing, Vodacom have been one of the better South African companies to work with in recent years. I always get my queries answered pretty quick.
Our local tower is often down, and whenever I report it, I get kept in the loop, which is more than I can say for 90% of companies in this country. So great stuff, Vodacom!
Now, however, the coverage map I used to report these problems on has disappeared. The help/email us page isn't working, and my network's down - so I can't phone customer care.
Hoping this could get resolved, so I can bump this review up to 4 stars, which I believe is totally deserved by the guys at Vodacom. Well done!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Feb 2021, 08:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 08:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KF
Kyle F's updateReviewer Update
02 Feb 2021, 08:52Thank you for the response :) Kindly note that I have no signal at all, so you probably won't be able to get hold of me.
I'm in the Hendriksdal area (near Sabie) - that's where the outage is. (Thaba Chweu Rural).
Cheers :)
I'm in the Hendriksdal area (near Sabie) - that's where the outage is. (Thaba Chweu Rural).
Cheers :)
KF
Kyle F's update02 Feb 2021, 08:52
Reviewer Update
Thank you for the response :) Kindly note that I have no signal at all, so you probably won't be able to get hold of me.
I'm in the Hendriksdal area (near Sabie) - that's where the outage is. (Thaba Chweu Rural).
Cheers :)
I'm in the Hendriksdal area (near Sabie) - that's where the outage is. (Thaba Chweu Rural).
Cheers :)
KF
Kyle F's updateReviewer Update
03 Feb 2021, 08:55Thank you for the response (they sent a private reply with some details of the issue and that they were working on resolution).
It's been resolved!
Vodacom's customer service really has improved a hell of a lot since around 2017. Very impressed with the turnaround. They have a loyal customer in me!
It's been resolved!
Vodacom's customer service really has improved a hell of a lot since around 2017. Very impressed with the turnaround. They have a loyal customer in me!
KF
Kyle F's update03 Feb 2021, 08:55
Reviewer Update
Thank you for the response (they sent a private reply with some details of the issue and that they were working on resolution).
It's been resolved!
Vodacom's customer service really has improved a hell of a lot since around 2017. Very impressed with the turnaround. They have a loyal customer in me!
It's been resolved!
Vodacom's customer service really has improved a hell of a lot since around 2017. Very impressed with the turnaround. They have a loyal customer in me!