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Alain S

1 reviews | Active since Mar 2009

23 Feb 2017, 08:46

Vodacom are only interested in getting paid even though they are in breach of contract !!!!!!

<p>I have been struggling unofficially for 10 months and officially for 4 months to use my data connection while on a voice call. Vodacom keep on ignoring my requests and cannot provide any feedback. I even demanded that they cancel my contract but still no replies !!!!! They are only interested in contacting you if you stop the debit order, otherwise you must pay them for a service they are unable to provide !!!!</p>

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Replies (7)
Vodacom
Vodacom's reply23 Feb 2017, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AS
Alain S's update23 Feb 2017, 13:57
Reviewer Update

Hi

This is the standard copy and paste reply since October 2016 !!!

AS
Alain S's update24 Feb 2017, 12:33
Reviewer Update

Any news ???????

AS
Alain S's update27 Feb 2017, 15:02
Reviewer Update

Any news ???

AS
Alain S's update28 Feb 2017, 08:16
Reviewer Update

Vodacom never seem to amaze me !!! I have been complaining for 10 months about a network issue which never got resolved. I cancelled the contract and within a week I get a reply to say the network issue is normal !!!??? What next ???

AS
Alain S's update01 Mar 2017, 09:41
Reviewer Update

Any response ??????

AS
Alain S's update02 Mar 2017, 07:12
Reviewer Update

Any news Vodacom ?