ES
ELIZABETH S

1 reviews | Active since Jan 2019

22 Mar 2019, 11:34

Vodacom are only do one part and not all parts of the complain

Good day, Vodacom had still not cancelled the account after they had received the rooter back. Now they threaten me that they are going to cut my right line and that I will pay for reconnection. The still bill me R114.00 for the number ********** they did got that rooter back. Please this is urgent cause they send the whole day sms to me and phone me the whole day.

Even if I phone them they just say they will correct it and than a few minutes later I still get the phone calls. I did spoke on the 15/3/2019 and today again with them. They just do not care about their customers.

Thank you Hello Peter for the good work you are doing. Keep it up and let these corporate businesses knew that they can not mess with their customers.

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Replies (2)
Vodacom
Vodacom's reply22 Mar 2019, 14:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 Mar 2019, 14:39
Official
Dear Elizabeth, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.  
 
Regards 
Consumer Website Team(SA)