Vodacom are not interested in resolving my issue

I took up two direct sales offers in October 2014. Two of the exact same offers for my 2 children, both offers for a Pop7 tablet and 1GIG data on a top up plan for R129 a month. The tablets were Christmas gifts so they started using them in late Dec/ Jan<br> <br> The January bill for the one tablet was in excess of R2000, same for Feb!! This was supposed to be a top up contract. I queried in Jan...and nothing was done... I queried again in Feb...nothing... Again in March(3rd March - Jared..started writing things down now...) nothing. Called today, Joal, he can see that the call was logged, but that no one had looked into it. This after receiving two sms's, from Nqobile Mngadi on the 6th March, and Collen Msimango on the 9th March saying that the Quality team was looking into it. <br> <br> How come now on the 27th March it is still not investigated? I am 28 minutes on hold now with Joal who is looking into it for the umpteenth time. Come on VODACOM. Do something now!<br> <br> Oh, Joal says he cant do anything until quality review the tapes. Quality have had the query since the 9th March! Seriously unhappy with you now Vodacom. My 6 contracts with you are about to be cancelled<br> <br> Query # E***3N3RRQ2M