1 reviews | Active since Oct 2016

03 Mar 2017, 17:44

Vodacom are modern day *******

<p>Vodacom has had the pleasure of debting R2000 from an account when the simcard has not even been in the phone the entire month of Feb. When you do try to contact their customer service... NOTHING... You are *******, if a contract has a softlock on it, it cant exceed a certain amount. How the F@#$ can you debt an amount 5 times the ammount agreed ? Who gives you the right... the simcard wasn't even in the phone because we are moving to another service provider. You have no right! Every single person in your billing department has the same level of education as your president. Hope your toiletpaper gets wet in time of need. You truely are worse then govt.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2017, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team