PE
Pieter E
1 reviews | Active since Nov 2011
17 Mar 2019, 20:39
Vodacom are minute *******.
If I could rate you -5 I would. Vodacom is still ******** the public on contract minutes not used previous month. In the new month they utilise your minutes expiring during the following month first and the carry over minutes are utilised last. So, if that carry over is not used, you forfeit. In other words, like data Vodacom allow it to lapse while I paid for it. That is *****ing and has been done for years. Get your act together and do it right. Your support staff promised to rectify on five occasions during the past month, but still it is not done. Ref numbers 08/02, S4-3SK3K-KJE4N, 22/02 and25/02, A2-FC9T-J60VR, 08/03 and13/03, A8-QKIX-LURT.
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Replies (3)
Vodacom's replyOfficial
18 Mar 2019, 07:39 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 07:39
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Mar 2019, 09:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 09:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
PE
Pieter E's updateReviewer Update
20 Mar 2019, 13:26Vodacom, as usual, you are not honouring your commitment. it is already two days later, and the issue with minutes being used that expire only in April is still being used vs minutes that expire end of this month still not being used. Nobody at Vodacom has contacted me as promissed.
I still perceive you as minute *******. Get back to me with a sollution.
regards
PE
Pieter E's update20 Mar 2019, 13:26
Reviewer Update
Vodacom, as usual, you are not honouring your commitment. it is already two days later, and the issue with minutes being used that expire only in April is still being used vs minutes that expire end of this month still not being used. Nobody at Vodacom has contacted me as promissed.
I still perceive you as minute *******. Get back to me with a sollution.
regards