VODACOM ARE ****MERS!!!! BEWARE OF SALES AGENTS

Absolutely ridiculous feedback from Vodacom. From their Company Secretary Karen, whom I have spoken to directly and emailed, to their Managers, even worse their agents. A migration was processed *****ulently, each agent and manager that called me said "it was not *****". I had to fight tooth and nail over months to listen to the recording. Once they realised, I was not giving up, they played the call for me. Agent said my premium would go from R545 to R442. A clear reduction, only to be hit with a bill that increased by R2000. I had to dumb it down to countless Vodacom staff that if money is taken from your account without your consent, it is *****. They do not respond to emails, to do not want to process the credit. It is like a new sales tactic to tell customers, their premium is reducing but they secretly increase it. Refuse to take responsibility, prolong requested recordings and hope customers eventually give up. I have put payments on this account on hold until this ***** case was closed, and they now went and suspended my account. When asked directly about the premium reduction vs premium increase, I was told that is not *****.

I have spoken with the following people and still nothing:

1. Mmabatho Maremane 2. Allen Mphatsoe- requested a call back. Did not even bother to call. 3. Andile Hlatshwayo 4. Mia Naidoo 5. Reann Naidoo 6. Karen Robbinson 7. Yetisha Roshelle Mushfieldt 8. Delray Jacobs