PT
Phemelo T

1 reviews | Active since Jan 2025

10 Jan 2025, 11:51

vodacom are ****mers and I want my money back !!

I've been having a problem with vodacom for the longest time ,I I took a phone on contract with vodacom 2021 for 2years (24months) years it was an iPhone 13 mini I was paying around R750 to R800 including insurance ,I was receiving minutes and data ,they started overcharging and explained the contract was an open line I asked them to change that ,I paid the phone until the contract ended ,I called their service providers to cancel the contract and even end/cancel the data and minutes they said they did so ,I started receiving emails that I'm being taken to lawyers and I ddnt know how , they said I owe R11 000, I paid it and still urged they cancel the contract they said they did but after 6months again they said I owe R6000 I paid again that R6000 and made sure I go to my nearest vodacom store to cancel this in person today I got another email saying they are sending me to their lawyers and the amount I paid vodacom is R20 000 when I calculate ,how it got to there I still don't understand cause they kept promising me they ended the contract I don't even have that phone or simcard in my possession now as we speak

0
Replies (1)
Vodacom
Vodacom's reply10 Jan 2025, 12:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team