BvdW
Branden van der Walt

1 reviews | Active since Feb 2015

01 Dec 2022, 07:34

Vodacom are master *********

Honestly Vodacom has yet disappointed again. This is my 3rd or 4th time reviewing Vodacom negatively on HelloPeter and not once have the delivered as promised. Each complaint I've made here is how Vodacom has ****** from me and ****** me and advertised falsely. I should of learnt by now but they had a new special too good to be true so I jumped for it as my contract had finally come to an end (I was about to cancel everything with them). They advertise a Samsung 55 inch with an Alcatel router and 250gig special per month for R448. I could not let an opportunity go like that so they suckered me in.

But now the 1st of the month when I checked my available data for the month I only had 48gig remaining, shocked as I was I called Vodacom (very unhelpful) they said I get 50gig day time data and 50gig night time data, so the total package is a 100gig per month. This is clearly not what I signed up for! I took screenshots of the order I did online and kept the confirmation emails which clearly states 250gig daytime and 100gig night time.

So now I wonder if they going to help me or should I start taking legal action?

0
Replies (3)
Vodacom
Vodacom's reply01 Dec 2022, 07:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BvdW
Branden van der Walt's update06 Dec 2022, 12:57
Reviewer Update
So basically what has happened is Vodacom has acknowledged the fault has come from their side. The product was advertised incorrectly. So I app**** online for a deal that stated 250gig but only received 50gig, I also got an email stating 250gig as an order confirmation and welcome letter. But after I have complained about this matter all they saying is it was a system error and I can cancel my product if I wish or just keep the product on the incorrect packageas it is. No empathy from Vodacom whatsoever.
BvdW
Branden van der Walt's update09 Dec 2022, 12:52
Reviewer Update
And now they have not gotten back to me, Vodacom messed up and just left me alone. I've emailed twice to the person helping me but they are ignoring me now.