Vodacom are making me Moedeloos!

Vodacom didn't pick up a payment made to them on 1 September 2017. The payment reference was correct but something obviously went wrong. After getting numerous electronic messages about my account being overdue I sent an email with the proof of payment on 09 September with zero result. This process was repeated on 10 October. Eventually I got an actual email address of a person at Vodacom Shantonise Thompson. In the meantime they missed another payment made. This however was allocated after an email to the same person. However the payment made on 01 September is still not allocated and I am being threatened with disconnection again this month. This after proof of payment emails sent on 12/9, 13/9, 12/10, 31/10 and 17/11 of this year. This has proved to be an EXTREMELY Frustrating experience and has sadly made me realise that Vodacom doesn't give a **** about their small customers any more. All you get is an electronic voice asking when you are going to pay.