CA
Craig A

1 reviews | Active since Mar 2009

01 Jan 2017, 08:16

Vodacom are Magicians

<p>Vodacom are brilliant at making stuff disappear.</p> <p>I was promised data to recur every month. This has not happened. (Data has disappeared)</p> <p>I was given other free data (set to expire in 2020). This has disappeared.</p> <p>Got free airtime in December, set to expire the next day - it disappeared (according to the consultant I used Vodacom data whilst connected to my wireless internet at home - Vodacom must be magical to use data when my mobile data is switched off).</p> <p> </p> <p>I have been trying to get hold of Vodacom since 08 December, and they too seem to have made a disappearing act. No one has responded to any of my Facebook Messages, Tweets, or emails.</p> <p> </p> <p>I'm very disappointed with Vodacom, 3 months intoa new contract and this is the service I receive?It's just not right and is unacceptable...</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jan 2017, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jan 2017, 09:12
Official

Dear Craig,

Our records reflect that your query has been resolved.

Regards,

Cassandra