Vodacom are lying *******

In November 2020 I finished my cellphone contract and wasn’t ready to upgrade yet as the new iPhone wasn’t out. I phoned to cancel the contract on the 17th of November. The agent advised instead of cancelling keep the airtime bundle so you don’t break your relationship with Vodacom so I thought sure why not I’ll keep that till I can get my phone. Fast forward to the 18th of December I go to Vodacom to upgrade and they tell me I can’t as I have a contract currently open. The agent who sold me this airtime bundle didn’t advise it’s a 2 year contract and I can’t upgrade. So now I either have to pay R4000 or get a new cell number contract and pay for 2 contracts for 2 years. How on earth does this make sense? Why did the agent not advise that I won’t be able to upgrade or advise me it’s a 2 year contract extension. Why was a contract never sent to my email to read? He just speedily mumbled through the terms and conditions yet none of the above was mentioned? I’m absolutely disgusted by this. Being with Vodacom for 16 years and never having any issue but now over a R200 bundle they want to give problems. I will never ever recommend anything Vodacom to anyone in my life so they don’t have to go through this horrible service.