1 reviews | Active since Feb 2017

09 Nov 2019, 19:25

Vodacom are lying *******.

I am in the UK and had phoned several times last year and again at the beginning and middle of this year to confirm that my current Vodacom contract would be cancelled at the end of October. Vodacom guaranteed that this was the case and that I would not be billed for November and following. I have just received this months statement and have been billed for November. As it is impossible for me to phone from the UK, I tried to contact them via their website - there is no email address there and all you get under contact details is this absolutely useless and frustrating bot. I need to let this **** company of ****** and ***** kn ow that I have no intention of paying another ****** cent - they can go to hell.

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2019, 17:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team