VODACOM ARE LYERS - UNPROFESSIONAL DISGUSTING SERVICE

Megan

I have been trying to get internet connectivity for 2 weeks now, I call in at the vodacom fibre centre and they advise everything is fine on their end. SO QUESTION REMAINS WHY THE HELL CAN I NOT CONNECT AS MY ROUTER IS WORK FINE AND HAS ALL THE RIGHT LIGHTS ON AND A SOLID PURPLE LIGHT INDICATING INTERNET ACCESS IS BEING DETECTED.

After 7 days of contacting the call centre and receive the same answer from each and every consultant I called - you have more than enough data, our screens reflect you have 100 Gigs - the matter then gets escalated to back office.

After 7 flippin days, I get a call from a back office consultant tell me sorry mam...you do not have data.

I lost it....are the consultants using a different system than back office, are the consultants using a cell c or telkom system and back office is using a vodacom system, I should of been given this information the very first time I called if that was the correct information....now I had to wait 7 days to hear this BS.

I am good paying customer and the money goes off my account on a monthly basis without fail and now I'm sitting in the damn office at 20:22 on the 28/02/2019, trying to get some work done just because Vodacom cannot get their freaken facts straight....WHO THE HELL DO I BELIEVE!!!!!!!!

I have asked to see proof of how the data usage got depleted and still these unprofessional stupid back office consultants have not sent me anything.

When one requests for management email address we are advised that they don't give that out...so who do we contact at times like these.

WHY THE HELL IS VODACOM ******** ME!!!!!! VODACOM CARES NOTHING ABOUT THEIR CUSTOMERS BUTS EXPECT US AS CUSTOMERS TO BE LOYAL. I AM GOING TO SHOUT IT FROM THE MOUNTAINS WHAT EXACTLY VODACOM DOES TO THEIR LOYAL CUSTOMERS.

I AM SO SO SO DISGUSTED