Vodacom are *****! NEED to stay AWAY

My iphone was ****** along with my ID and drivers license. <br> Now I can not claim back my phone until such a time that I have a way of identifying myself. I have an affidavit from the police. My expired license apparently is not proof enough. <br> Johannes made me sign the insurance ASSURING me that if anything happens they will respond very quickly and I will get a phone immediately in such a case. Now I am unable to conduct any business. And who will pay this loss of my income for me? Vodacom?<br> Why do I have insurance with them that is very expensive if they can not assist me this makes no sense. They aren't even willing to process the claim. So they are in fact *****ing money from me and costing me money at the same time. This saddens me very much and I have now had enough of their poor service and lies. They were full of stories as to why they could not assist me.<br> This is it I will port my number to ANY OTHER service provider. Their staff are unhelpful and they **** and gave me insurance under false pretenses.<br> Move your service provider as soon as you can it will totally be worth it. No more unhelpful service and you would actually get a phone. Very disappointing.