Vodacom are ***** - Contract cancel

I sent 5 emails to cancel my contract in October 2021 as my contract was expiring in December 2021. Nothing happened. After almost R100 in airtime and numerous times being cutoff with no callback, I get to Tamara on the 7 December 2021. She informs me that the chat advisors who gave me the retention.cancellation email did not advise me properly. I was supposed to call in. She assures me it's cancelled. Then Vodacom bills me again in January 2022. This, after she assures me that no debits will go to my account. I had no money in it and now I have missed debit fees. You guys better not list me or I'm going ICASA. You guys are *****. I have all the evidence of me emailing and calling to cancel. I speak to Pumi (who cut the call on me) and Himesh yesterday, and they say that the contract is still active.himesh says it has only been cancelled with Pumi on 5 January 2022. ***? I will never ever take a contract with your company again. I never even used this sim. Not once. Not a single person who call me to find out why I'm not using it. The person who activated it in store later that same day deactivated my aim for some reason and never bothered calling me.