VODACOM ARE ***** AND ******* !!! Dont believe their One Day Deals !!!

Vodacom advertised a ONE DAY DEAL whereby you would receive 50GB anytime data and 30GB Night owl data with an XBOX One S and FIFA 20 for R399.00 per month.

They are *****. We took the contract but we only received 30GB + 30GB. They have ****** us for 20GB anytime data.

We have sent several complaints telephonically and via email. As per below. But to no avail. They don't even have the decency to respond to us.

I am fed up and I am tired of fighting with Vodacom for something that is rightfully mines as per the contract. I AM GOING TO PUT A STOP ORDER ON THE DEBIT AMOUNT AND KEEP THE XBOX ONE S.

Email as per below: Please be advised that I had taken a contract with Vodacom online (***4) on 07/10/2019, as per picture hereunder.

Londeka had assisted me, and as per telephonic discussion, it was confirmed that I would receive 50GB of any time data (30GB + bonus 20GB) and 30 GB of night owl data for each of the 24 months of the contract (Note that as per your call centre, all telephone calls are recorded so you can easily verify this).

I had only received the device and sim on 15/10/2019, hence I understood that data will be allocated pro-rata for October.

However, in November I had queried with customer care, as I had only received 30GB of anytime data and 30GB of night owl data.

I have made several (+-9) lengthy calls to Vodacom, however, I’m constantly transferred from one department to another, as nobody is willing to assist.

I had tried logging a query on the Vodacom app (reference ***), however, the query was closed without being resolved.

I was also given an escalated reference ***) from one of your consultants at customer care, but nobody has since been able to pick up my query.

I am tired of the pathetic service at your call centre.