1 reviews | Active since Feb 2010
Vodacom are ***** and *******
Metrofibre has doubled up line speeds in May for free, but Vodacom refuses to bump up my line speed. Metrofibre also reduced package prices, but Vodacom didn't upgrade my line or reduce my monthly subscription. Everytime I call or message them I get the response that MetroFibre has not communicated anything. But I called Metrofibre and they confirmed that my line was upgraded and they confirmed several times that the Key Accounts Dept has contacted Vodacom several times.
So I gave up with Vodacom and cancelled and I am moving to a cheaper ISP as it makes 0 sense using an expensive ISP if the extra price has no value. This has been my situation from the middle of May until now August! I have confirmed other MetroFibre/Vodacom users received their free line upgrades, but just not me. So I guess you'll just hate me or don't value my business with Vodacom?
I then logged a cancellation on 27th June as I want nothing more to do with Vodaom. I got confirmation that the line will be cancelled on the 31st of July, guess what.... Today is the 3rd of August and my line is still not released. Please cancel my line so I never have to deal with you'll again. I am tired of being treated like a **** and a worthless customer.
The response back from any one is please allow some time. How long is some time? You'll ask for 30 days cancellation notice I gave 34 days and you'll still don't have any courtesy to give meaningful feedback or timelines. Disgraceful, and shame on you Vodacon.
The response back from any one is please allow some time. How long is some time? You'll ask for 30 days cancellation notice I gave 34 days and you'll still don't have any courtesy to give meaningful feedback or timelines. Disgraceful, and shame on you Vodacon.